Refund and Returns Policy- Caremazic™
This policy is designed to balance customer satisfaction with hygiene and safety standards.
Last Updated: January 2026
At Caremazic™, we strive to ensure that every product reaches you in perfect condition. Please read the policy below to understand how returns, replacements, and refunds are handled.
RETURN & REPLACEMENT WINDOW
Customers may raise a return or replacement request within 7 days from the date of delivery.
Requests made after 7 days will not be accepted under any circumstances.
ELIGIBLE CASES FOR RETURN / REPLACEMENT
You are eligible to raise a request if:
- A wrong product has been delivered
- The product is damaged or tampered during transit
- The order is incomplete or has missing items
- An expired product has been delivered
All requests must be supported with clear images or videos of the product, outer box, and shipping label.
NON-ELIGIBLE CASES (NO RETURNS)
Returns or replacements will not be accepted if:
- The product has been opened, used, or altered
- Original packaging, seal, or labels are missing
- The product is damaged due to customer mishandling
- The request is raised after 7 days from delivery
- The product was purchased during a sale or promotional offer
- Free or complimentary items are involved
Due to hygiene and safety reasons, opened skincare products are strictly non-returnable.
HOW TO RAISE A REQUEST
Step 1
Email us at support@caremazic.com with:
- Order ID
- Registered email or phone number
- Reason for return or replacement
- Clear photos or video proof
Step 2
Allow 2 working days for request review and approval.
Step 3
If approved:
- A reverse pickup will be arranged where serviceable, or
- You may be requested to self-ship the product (instructions will be provided)
REFUND & REPLACEMENT PROCESS
- Replacement will be initiated subject to stock availability
- If replacement is unavailable, a refund will be issued
- Refunds are processed to the original payment method within 5–7 business days
- For Cash on Delivery (COD) orders, bank or UPI details will be required
ORDER CANCELLATION
- Orders can be cancelled only before dispatch
- Once the order is shipped, cancellation requests will not be accepted
Caremazic™ reserves the right to cancel any order due to stock issues, pricing errors, or suspected misuse.
COMPANY DETAILS
Sold By: YOMETI GLOBAL
Brand: Caremazic™